Please find all information regarding shipping and delivery here

Please ensure all information is entered correctly as orders cannot be modified or cancelled once placed.

We do not accept exchanges. 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please find all information regarding returns here.

Yes, you have to cover postage for a return. By Renou will cover postage if the item is faulty, however, this is subject to our returns policy that you can find here

Please email our customer services team at customercare@byrenou.com.

Please use the following subject line, with your order number - "Order number 123456" for faster processing of your enquiry.